/* ===================================
   SUPPORT PAGE - UNIFIED DESIGN
   Using Glowares Design System
   =================================== */

/* Hero Section - Compact and Beautiful */
.hero-section {
    position: relative;
    padding: 4rem 0 3rem;
    background: linear-gradient(135deg, #1a1a1a 0%, #2d2d2d 100%);
    overflow: hidden;
}

.hero-background {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    z-index: 1;
}

.hero-gradient {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: linear-gradient(135deg,
        rgba(248, 187, 109, 0.1) 0%,
        rgba(168, 85, 247, 0.1) 50%,
        rgba(20, 184, 166, 0.1) 100%);
    opacity: 0.8;
}

.hero-content {
    position: relative;
    z-index: 2;
    text-align: center;
    max-width: 600px;
    margin: 0 auto;
    padding: 0 1rem;
}

.hero-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem 1rem;
    background: rgba(255, 255, 255, 0.1);
    backdrop-filter: blur(10px);
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 2rem;
    color: white;
    font-size: 0.875rem;
    font-weight: 500;
    margin-bottom: 1.5rem;
}

.hero-title {
    font-family: 'Inter', sans-serif;
    font-size: 2.5rem;
    font-weight: 800;
    color: white;
    margin-bottom: 1rem;
    text-shadow: 0 2px 10px rgba(0, 0, 0, 0.3);
}

.hero-subtitle {
    font-size: 1.125rem;
    color: rgba(255, 255, 255, 0.9);
    line-height: 1.6;
    margin-bottom: 0;
}

@media (max-width: 768px) {
    .hero-section {
        padding: 3rem 0 2rem;
    }

    .hero-title {
        font-size: 2rem;
    }

    .hero-subtitle {
        font-size: 1rem;
    }
}

/* Support Container */
.support-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: var(--space-8) var(--space-px);
    display: grid;
    grid-template-columns: 1fr;
    gap: var(--space-4);
}

/* Chat Section */
.chat-section {
    background: white;
    border-radius: var(--radius-2xl);
    box-shadow: var(--shadow-2xl);
    overflow: hidden;
    height: 600px;
    display: flex;
    flex-direction: column;
    border: 2px solid var(--color-neutral-200);
}

.chat-header {
    background: var(--gradient-primary);
    color: white;
    padding: var(--space-4) var(--space-6);
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-weight: var(--font-semibold);
}

.chat-status {
    display: flex;
    align-items: center;
    gap: var(--space-3);
}

.status-indicator {
    width: 12px;
    height: 12px;
    border-radius: var(--radius-full);
    background: #22c55e;
    box-shadow: 0 0 10px rgba(34, 197, 94, 0.5);
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

.status-text {
    font-size: var(--text-sm);
    font-weight: var(--font-medium);
}

.chat-controls {
    display: flex;
    gap: var(--space-2);
}

.clear-chat-btn {
    background: rgba(255, 255, 255, 0.2);
    border: 1px solid rgba(255, 255, 255, 0.3);
    color: white;
    padding: var(--space-2);
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: var(--transition-base);
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.clear-chat-btn:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: scale(1.05);
}

/* Chat Messages */
.chat-messages {
    flex: 1;
    padding: var(--space-6);
    overflow-y: auto;
    background: var(--color-neutral-50);
    display: flex;
    flex-direction: column;
    gap: var(--space-4);
}

.message {
    display: flex;
    gap: var(--space-3);
    max-width: 80%;
    animation: slideInUp 0.3s ease-out;
}

@keyframes slideInUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.bot-message {
    align-self: flex-start;
}

.user-message {
    align-self: flex-end;
    flex-direction: row-reverse;
}

.message-avatar {
    width: 40px;
    height: 40px;
    border-radius: var(--radius-full);
    background: var(--gradient-primary);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: var(--text-lg);
    flex-shrink: 0;
}

.user-message .message-avatar {
    background: var(--gradient-secondary);
}

.message-content {
    flex: 1;
}

.message-text {
    background: white;
    padding: var(--space-4);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--color-neutral-200);
    font-size: var(--text-sm);
    line-height: var(--leading-relaxed);
}

.user-message .message-text {
    background: var(--gradient-primary);
    color: white;
    border-color: transparent;
}

.message-text ul {
    margin: var(--space-2) 0;
    padding-left: var(--space-4);
}

.message-text li {
    margin-bottom: var(--space-1);
}

.message-time {
    font-size: var(--text-xs);
    color: var(--color-neutral-500);
    margin-top: var(--space-2);
    text-align: right;
}

.user-message .message-time {
    text-align: left;
    color: rgba(255, 255, 255, 0.7);
}

/* Chat Input */
.chat-input-section {
    padding: var(--space-4) var(--space-6);
    background: white;
    border-top: 1px solid var(--color-neutral-200);
}

.chat-input-container {
    display: flex;
    gap: var(--space-3);
    align-items: flex-end;
}

.chat-input {
    flex: 1;
    padding: var(--space-3) var(--space-4);
    border: 2px solid var(--color-neutral-300);
    border-radius: var(--radius-lg);
    font-family: var(--font-primary);
    font-size: var(--text-sm);
    line-height: var(--leading-relaxed);
    resize: none;
    transition: var(--transition-base);
    min-height: 44px;
    max-height: 120px;
}

.chat-input:focus {
    outline: none;
    border-color: var(--color-primary-500);
    box-shadow: 0 0 0 3px rgba(248, 187, 109, 0.1);
}

.send-btn {
    background: var(--gradient-primary);
    border: none;
    color: white;
    padding: var(--space-3);
    border-radius: var(--radius-lg);
    cursor: pointer;
    transition: var(--transition-base);
    width: 44px;
    height: 44px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: var(--text-lg);
}

.send-btn:hover {
    transform: scale(1.05);
    box-shadow: var(--shadow-lg);
}

.send-btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
    transform: none;
}

.chat-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: var(--space-2);
}

.character-count {
    font-size: var(--text-xs);
    color: var(--color-neutral-500);
}

/* Quick Actions */
.quick-actions-section {
    background: white;
    border-radius: var(--radius-xl);
    padding: var(--space-8);
    box-shadow: var(--shadow-lg);
    border: 2px solid var(--color-neutral-200);
}

.section-title {
    font-family: var(--font-display);
    font-size: var(--text-2xl);
    font-weight: var(--font-bold);
    color: var(--color-neutral-900);
    margin-bottom: var(--space-6);
    text-align: center;
}

.quick-actions-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--space-4);
}

.quick-action-btn {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--space-3);
    padding: var(--space-6);
    background: var(--gradient-card);
    border: 2px solid var(--color-neutral-200);
    border-radius: var(--radius-lg);
    cursor: pointer;
    transition: var(--transition-base);
    text-decoration: none;
    color: var(--color-neutral-700);
}

.quick-action-btn:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-xl);
    border-color: var(--color-primary-300);
    color: var(--color-neutral-900);
}

.quick-action-btn i {
    font-size: var(--text-3xl);
    color: var(--color-primary-500);
    transition: var(--transition-base);
}

.quick-action-btn:hover i {
    color: var(--color-primary-600);
    transform: scale(1.1);
}

.quick-action-btn span {
    font-weight: var(--font-semibold);
    font-size: var(--text-sm);
    text-align: center;
}

/* Responsive Design */
@media (max-width: 768px) {
    .hero-title {
        font-size: var(--text-4xl);
    }

    .hero-stats {
        flex-direction: column;
        gap: var(--space-4);
    }

    .stat-card {
        justify-content: center;
    }

    .support-container {
        padding: var(--space-8) var(--space-4);
        gap: var(--space-6);
    }

    .chat-section {
        height: 500px;
    }

    .quick-actions-grid {
        grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
        gap: var(--space-3);
    }

    .quick-action-btn {
        padding: var(--space-4);
    }

    .quick-action-btn i {
        font-size: var(--text-2xl);
    }
}

@media (max-width: 480px) {
    .hero-content {
        padding: var(--space-6);
    }

    .hero-title {
        font-size: var(--text-3xl);
    }

    .chat-section {
        height: 400px;
    }

    .message {
        max-width: 90%;
    }

    .quick-actions-grid {
        grid-template-columns: 1fr;
    }
}



/* Typing indicator animation */
.typing-indicator .typing-dots {
    display: flex;
    gap: 4px;
    align-items: center;
}

.typing-dots span {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--color-primary-500);
    animation: typing 1.4s infinite ease-in-out;
}

.typing-dots span:nth-child(1) { animation-delay: 0s; }
.typing-dots span:nth-child(2) { animation-delay: 0.2s; }
.typing-dots span:nth-child(3) { animation-delay: 0.4s; }

@keyframes typing {
    0%, 60%, 100% {
        transform: translateY(0);
        opacity: 0.5;
    }
    30% {
        transform: translateY(-10px);
        opacity: 1;
    }
}

/* FAQ animations */
.faq-answer {
    display: none;
    padding-top: var(--space-3);
    animation: fadeIn 0.3s ease-out;
}

.faq-item.active .faq-answer {
    display: block;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(-10px); }
    to { opacity: 1; transform: translateY(0); }
}

.faq-question i {
    transition: transform 0.3s ease;
}

/* Support Section Layout */
.support-section {
    background: var(--color-neutral-50);
    border-radius: var(--radius-lg);
    padding: var(--space-3);
    margin-bottom: var(--space-4);
    box-shadow: var(--shadow-md);
    border: 1px solid var(--color-neutral-200);
}

/* Ticket Create Toggle */
.ticket-create-toggle {
    text-align: center;
    margin-bottom: var(--space-6);
}

.create-ticket-btn {
    display: inline-flex;
    align-items: center;
    gap: var(--space-2);
    padding: var(--space-4) var(--space-6);
    background: var(--color-primary-600);
    color: white;
    border: none;
    border-radius: var(--radius-lg);
    font-weight: var(--font-semibold);
    font-size: var(--text-base);
    cursor: pointer;
    transition: var(--transition-base);
    box-shadow: var(--shadow-md);
}

.create-ticket-btn:hover {
    background: var(--color-primary-700);
    transform: translateY(-2px);
    box-shadow: var(--shadow-lg);
}

/* Hidden Ticket Creation Form */
.ticket-create-form {
    display: none;
    background: var(--color-neutral-100);
    border: 2px solid var(--color-primary-200);
    border-radius: var(--radius-lg);
    padding: var(--space-6);
    margin-bottom: var(--space-8);
}

.ticket-create-form.show {
    display: block;
}

.form-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--space-6);
    padding-bottom: var(--space-4);
    border-bottom: 1px solid var(--color-primary-200);
}

.form-title {
    color: var(--color-neutral-900);
    font-size: var(--text-xl);
    font-weight: var(--font-bold);
    margin: 0;
}

.form-close {
    background: none;
    border: none;
    color: var(--color-neutral-500);
    font-size: var(--text-lg);
    cursor: pointer;
    padding: var(--space-2);
    border-radius: var(--radius-md);
    transition: var(--transition-base);
}

.form-close:hover {
    background: var(--color-neutral-200);
    color: var(--color-neutral-700);
}

/* Ticket Form Styles */
.ticket-form .form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--space-6);
    margin-bottom: var(--space-6);
}

.ticket-form .form-group {
    margin-bottom: var(--space-6);
}

.ticket-form .form-label {
    display: block;
    font-weight: var(--font-semibold);
    margin-bottom: var(--space-2);
    color: var(--color-neutral-700);
    font-size: var(--text-sm);
}

.ticket-form .form-label.required::after {
    content: ' *';
    color: var(--color-error-500);
}

.ticket-form .form-input,
.ticket-form .form-select,
.ticket-form .form-textarea {
    width: 100%;
    padding: var(--space-3);
    border: 2px solid var(--color-neutral-300);
    border-radius: var(--radius-md);
    font-size: var(--text-base);
    transition: var(--transition-base);
    background: var(--color-neutral-50);
    font-family: inherit;
}

.ticket-form .form-input:focus,
.ticket-form .form-select:focus,
.ticket-form .form-textarea:focus {
    outline: none;
    border-color: var(--color-primary-500);
    box-shadow: 0 0 0 3px rgba(var(--color-primary-500), 0.1);
}

.ticket-form .form-textarea {
    resize: vertical;
    min-height: 120px;
}

.ticket-form .character-count {
    text-align: right;
    margin-top: var(--space-1);
    font-size: var(--text-xs);
    color: var(--color-neutral-500);
}

.ticket-form .form-actions {
    display: flex;
    gap: var(--space-3);
    justify-content: center;
    margin-top: var(--space-8);
}

/* Tickets Section */
.tickets-section {
    margin-top: var(--space-8);
}

.section-header {
    text-align: center;
    margin-bottom: var(--space-6);
}

.section-title {
    color: var(--color-neutral-900);
    font-size: var(--text-2xl);
    font-weight: var(--font-bold);
    margin-bottom: var(--space-2);
}

.section-subtitle {
    color: var(--color-neutral-600);
    font-size: var(--text-base);
    margin: 0;
}

/* Tickets Table */
.tickets-table-container {
    background: white;
    border-radius: var(--radius-lg);
    overflow: hidden;
    box-shadow: var(--shadow-md);
    border: 1px solid var(--color-neutral-200);
}

.tickets-table {
    width: 100%;
    border-collapse: collapse;
    font-size: var(--text-sm);
}

.tickets-table thead {
    background: var(--color-neutral-100);
}

.tickets-table th {
    padding: var(--space-2);
    text-align: left;
    font-weight: var(--font-semibold);
    color: var(--color-neutral-700);
    border-bottom: 2px solid var(--color-neutral-200);
}

.tickets-table td {
    padding: var(--space-2);
    border-bottom: 1px solid var(--color-neutral-200);
    vertical-align: top;
}

.ticket-row:hover {
    background: var(--color-neutral-50);
}

/* Newsletter compact styling in footer */
.footer .newsletter-signup {
    display: flex;
    gap: 4px;
    flex-wrap: wrap;
}
.footer .newsletter-signup input[type="email"],
.footer .newsletter-signup input[type="text"] {
    padding: 6px 8px;
    border: 1px solid var(--color-neutral-300);
    border-radius: 6px;
    font-size: 14px;
}
.footer .newsletter-signup .subscribe-btn {
    padding: 6px 10px;
    border-radius: 6px;
    font-size: 14px;
}

@media (max-width: 768px) {
    .support-container { padding: var(--space-4) var(--space-px); }
    .support-section { padding: var(--space-2); margin-bottom: var(--space-3); }
    .tickets-table th, .tickets-table td { padding: 6px; }
    .footer .newsletter-signup { flex-direction: column; align-items: stretch; }
    .footer .newsletter-signup .subscribe-btn { width: 100%; }
}

.ticket-id {
    font-family: var(--font-mono);
    font-weight: var(--font-semibold);
    color: var(--color-primary-600);
}

.subject-text {
    font-weight: var(--font-medium);
    color: var(--color-neutral-900);
    display: block;
    margin-bottom: var(--space-1);
}

.order-badge {
    display: inline-block;
    background: var(--color-accent-100);
    color: var(--color-accent-700);
    padding: var(--space-1) var(--space-2);
    border-radius: var(--radius-sm);
    font-size: var(--text-xs);
    font-weight: var(--font-medium);
}

/* Status, Priority, and Category Badges */
.status-badge,
.priority-badge,
.category-badge {
    display: inline-block;
    padding: var(--space-1) var(--space-3);
    border-radius: var(--radius-full);
    font-size: var(--text-xs);
    font-weight: var(--font-semibold);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

/* Status Badge Colors */
.status-open {
    background: var(--color-primary-100);
    color: var(--color-primary-700);
}

.status-in-progress {
    background: var(--color-warning-100);
    color: var(--color-warning-700);
}

.status-resolved {
    background: var(--color-success-100);
    color: var(--color-success-700);
}

.status-closed {
    background: var(--color-neutral-200);
    color: var(--color-neutral-700);
}

/* Priority Badge Colors */
.priority-low {
    background: var(--color-neutral-100);
    color: var(--color-neutral-600);
}

.priority-medium {
    background: var(--color-warning-100);
    color: var(--color-warning-700);
}

.priority-high {
    background: var(--color-error-100);
    color: var(--color-error-700);
}

/* Category Badge Colors */
.category-product {
    background: var(--color-secondary-100);
    color: var(--color-secondary-700);
}

.category-shipping {
    background: var(--color-accent-100);
    color: var(--color-accent-700);
}

.category-returns {
    background: var(--color-warning-100);
    color: var(--color-warning-700);
}

.category-wholesale {
    background: var(--color-primary-100);
    color: var(--color-primary-700);
}

.category-other {
    background: var(--color-neutral-100);
    color: var(--color-neutral-600);
}

/* Ticket Dropdown */
.ticket-dropdown {
    position: relative;
    display: inline-block;
}

.dropdown-toggle {
    background: var(--color-neutral-100);
    border: 1px solid var(--color-neutral-300);
    border-radius: var(--radius-md);
    padding: var(--space-2);
    color: var(--color-neutral-600);
    cursor: pointer;
    transition: var(--transition-base);
    display: flex;
    align-items: center;
    justify-content: center;
    width: 32px;
    height: 32px;
}

.dropdown-toggle:hover {
    background: var(--color-neutral-200);
    color: var(--color-neutral-700);
}

.dropdown-toggle:focus {
    outline: none;
    border-color: var(--color-primary-500);
    box-shadow: 0 0 0 2px rgba(var(--color-primary-500), 0.2);
}

.dropdown-menu {
    position: absolute;
    top: 100%;
    right: 0;
    background: white;
    border: 1px solid var(--color-neutral-200);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    min-width: 160px;
    z-index: 1000;
    opacity: 0;
    visibility: hidden;
    transform: translateY(-10px);
    transition: all 0.2s ease;
}

.dropdown-menu.show {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

.dropdown-item {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    padding: var(--space-3) var(--space-4);
    color: var(--color-neutral-700);
    text-decoration: none;
    font-size: var(--text-sm);
    border: none;
    background: none;
    width: 100%;
    text-align: left;
    cursor: pointer;
    transition: var(--transition-base);
}

.dropdown-item:hover {
    background: var(--color-neutral-50);
    color: var(--color-neutral-900);
    text-decoration: none;
}

.dropdown-item:focus {
    outline: none;
    background: var(--color-primary-50);
    color: var(--color-primary-700);
}

.dropdown-item.delete-ticket {
    color: var(--color-error-600);
    border-top: 1px solid var(--color-neutral-200);
}

.dropdown-item.delete-ticket:hover {
    background: var(--color-error-50);
    color: var(--color-error-700);
}

.dropdown-item i {
    width: 16px;
    text-align: center;
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: var(--space-12);
    background: var(--color-neutral-50);
    border-radius: var(--radius-lg);
    border: 2px dashed var(--color-neutral-300);
}

.empty-icon {
    font-size: 3rem;
    color: var(--color-neutral-400);
    margin-bottom: var(--space-4);
}

.empty-title {
    color: var(--color-neutral-700);
    font-size: var(--text-lg);
    font-weight: var(--font-semibold);
    margin-bottom: var(--space-2);
}

.empty-message {
    color: var(--color-neutral-500);
    font-size: var(--text-base);
    margin: 0;
}
